Help Center

Welcome to our Help Center! Find answers to your common questions and learn how to get support.

You can track your order by visiting the “Order Tracking” page and entering your order ID and email.

You can contact us using the contact form on the “Contact Us” page or email us at support@shopgenzbd.com

You can request a return within 7 days of delivery by visiting your order details page.

Yes! Our customer support is available 7 days a week from 9 AM to 9 PM.

Orders can be cancelled within 12 hours of placing the order. After that, it will be processed for shipping.

Delivery usually takes 2–5 business days depending on your location.

We accept Visa, MasterCard, Mobile Banking, and Cash on Delivery.

Yes, we use SSL encryption to ensure your personal data is safe and secure.

Yes, you can change your address before the order is shipped. Contact our support team immediately.

Currently, we only ship within Bangladesh. International shipping will be available soon.

At checkout, enter your promo code in the “Discount Code” box and click apply.

If you receive a damaged product, please contact us within 48 hours with photos for replacement or refund.

Yes! You can select gift wrapping during checkout for a small extra fee.

Once the order is confirmed, item changes are not possible. You can cancel and place a new order instead.

If your order is delayed, please check your email for updates or contact support with your order ID.

Still need help? Our support team is here for you.