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Return Policy

At Gen Z Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or exchange under the conditions outlined below.

1. Eligibility for Returns

Returns are accepted within 3 days of receiving your order.
To be eligible, items must be:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase (invoice or order number)
Items that are damaged due to misuse, normal wear and tear, or altered after delivery cannot be returned.

2. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods (e.g., scented candles, flowers, or food gifts)
Sale or clearance items (unless defective)

3. Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

We will request photos or video evidence of the defect or wrong item.
Once verified, we will replace the item or issue a full refund.

4. Return Process

Contact our support team via:
📧 Email: support@genzshop.com
📞 Phone/WhatsApp: +880 1619-787655
Provide your order number and reason for return.
Pack the item securely in its original packaging.
Ship the item back to us using a reliable courier.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Refunds are processed within 7–10 working days after we receive and inspect the returned item.
Refunds will be issued via the original payment method.
Shipping charges are non-refundable unless the return is due to a defect or error on our part.

6. Exchanges

Exchanges are possible if the item is available in stock.
Contact us to arrange an exchange for a different size, color, or product.
Return and exchange shipping policies are the same as above.

7. Contact Us

For questions about returns, refunds, or exchanges, reach out to us:
📧 Email: support@genzshop.com
📞 Phone/WhatsApp: +880 1619-787655